How Mediation Works

The Mediation Process

While every mediation is different, the process typically follows a series of stages

1. Initial Enquiry

A confidential call to explain how the process works and to answer questions.

At this stage, we request only limited information, preserving neutrality and avoiding conflict issues.

2. Agreement to Mediate

If the parties choose to proceed, a mediation agreement is signed.

We then hold preparatory discussions with the participants, their lawyers and any other advisers.

3.Preparation

Each party may provide a short statement summarising their position

We often encourage a simple summary of what is agreed, what is disputed, and what outcomes are sought

4. The Mediation Day

Opening session – the parties may meet together to outline their perspectives.

Private sessions – the mediator meets separately with each party, exploring issues and possible solutions in confidence. Nothing is disclosed to the other party without consent.

Further discussions – additional joint or bilateral meetings may be arranged if they help move matters forward.

5.Settlement

If agreement is reached, the terms are recorded in a binding settlement agreement signed by the parties.

Mediation in Practice

Mediation can be effective at any stage of a dispute

Before proceedings are issued

preventing escalation and saving costs.

During litigation

offering an opportunity to settle issues pre-trial.

By order of the court

Courts now require parties to mediate.

Mediation with City Mediation Group

We offer both traditional mediation (often used during litigation or following legal correspondence) and early mediation (engaging parties before disputes escalate).


For complex or multi-party disputes, we provide co-mediation, and where mediation is not possible, we offer conflict coaching.


Our mediators combine City-based professional backgrounds in insurance, banking, trading and commercial litigation with a modern, pragmatic style. We provide structure and impartiality, but the process remains in the hands of the parties.